Contact Us
Contact Us
Thank you for engaging with Opiha. Our mission is to provide clear, reliable support to developers, partners, and users leveraging the Opiha app platform. The channels below are designed to route inquiries efficiently and ensure timely, professional responses from our dedicated team.
General Inquiries
For questions about the Opiha platform, account matters, partnerships, or non-technical support, please contact our general support team. We value every inquiry and strive to respond promptly with accurate information.
- Support email: [email protected]
- Business hours: Monday–Friday, 9:00–17:00 UTC
- Response objective: acknowledgement within 1 business day; substantive reply within 2–3 business days, depending on complexity
To expedite handling, include a concise subject line and a brief description of your question, along with any relevant account or platform identifiers.
Developer Submissions
Opiha welcomes and reviews developer contributions, including integrations, plugins, and partner-ready solutions. Our aim is to assess technical compatibility, security posture, and documentation quality to deliver value to our ecosystem.
- Submission channel: email [email protected] with the subject line "Developer Submission"
- Required information: executive summary, technical overview, API references, integration diagrams, sandbox/testing instructions, and complete contact details
- Review criteria: API compatibility, security considerations, documentation clarity, and alignment with Opiha’s roadmap
We commit to acknowledging developer submissions and providing a clear path forward. Complex reviews may require additional information or a technical discussion to proceed.
Response Times
Opiha maintains defined expectations to support planning and transparency across inquiries. While actual times vary with volume and complexity, the following targets guide our operations:
- General inquiries: acknowledgement within 1 business day; initial substantive response within 2–3 business days
- Developer submissions: acknowledgement within 1–2 business days; technical review typically completed within 5–10 business days
- Escalations and urgent matters: expedited handling in accordance with internal escalation procedures
If your matter is time-sensitive, please indicate the urgency in your message to help us prioritize appropriately.
Opiha appreciates your engagement. We are committed to delivering prompt, precise, and actionable assistance to support your goals on the platform.
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